Implementation partnerEvery message your customers send, answered in one place.
We configure and run Wexio for businesses across Europe. WhatsApp, Instagram, Telegram, Viber and web chat in a single inbox, with an assistant handling the repeat questions and a person picking up when it matters.
Summary
What is Wexio, and what does J Labs do with it?
J Labs, the public brand of Jacarenda Labs LLC, is a Wexio implementation partner. Wexio is a customer messaging platform that puts WhatsApp, Instagram, Telegram, Viber and web chat into one shared inbox, answers repeat questions with an assistant, hands off to a person when it matters, and writes qualified leads to a CRM such as HubSpot or Salesforce. J Labs configures it for businesses in Portugal and across Europe: the answers written in your voice from your own material, the handoff rules, the test week, and the monitoring afterwards. Configuration is a flat 750 EUR excluding VAT, the same whichever tier you choose, and the quarterly review fee starts at 140 EUR excluding VAT. One month of the Wexio subscription is free, with a promo code issued when the configuration is bought. Concierge runs on the Wexio Pro plan, from 29.89 US dollars a month on annual billing at 10,000 operations a month, paid by the client directly at cost. Heavier use costs more, because Wexio prices on operations. WhatsApp conversation fees are charged by Meta and paid directly too. Setup takes ten to thirty working days depending on channels and knowledge base size. The product is called J Labs Concierge and it is bought online at jacarendalabs.com/essentials/build/concierge. J Labs earns a referral fee when a client signs up to Wexio through us, at no extra cost to the client.
Five channels, one inbox
- The one most customers actually message on. Meta charges per conversation, billed to you directly.
- Direct messages answered the same way as every other channel.
- Telegram
- Common for support communities and for customers who prefer it to WhatsApp.
- Viber
- Still the default in parts of central and eastern Europe.
- Web chat
- A widget on your own site, matching your brand.
What it costs, in full
- 750 EUR excluding VAT to configure it, the same whichever tier you choose.
- From 140 EUR excluding VAT a quarter for the review: the documentation brought up to date and every connection checked, so leads keep flowing. Growth adds Skills and CRM optimisation; Scale adds a lead generation review across every channel.
- The Wexio Pro licence, from 29.89 US dollars a month on annual billing at 10,000 operations, paid by you directly at cost. Pro is the plan Concierge needs: it is the one that carries live chat collaboration and CRM sync, so a conversation can reach a person and a qualified lead can reach your CRM. Wexio prices on operations rather than seats, so heavier use costs more, and the AI request allowance is 1,000 a month on every plan that has one.
- One month of that subscription is free. Buy the configuration and we issue a promo code to use when you sign up with Wexio. WhatsApp conversation fees are charged by Meta and paid by you directly throughout. We would rather say so here than have it arrive as a surprise.
- Thirty days after go-live where we fix anything wrong with the setup at no charge.
We earn a referral fee when a client signs up to Wexio through us. It costs you nothing extra, your licence price is the same either way, and we would recommend the platform regardless. Saying so is the point.
Frequently asked