The things worth asking before you pay.

From the product page. You pay by card through Stripe, you get a receipt immediately, and the intake form arrives in the same email. Nothing needs a sales call first, though you can book one if you would rather talk it through.

For the larger products, yes. Ask us before you buy and we will issue an invoice with bank details. Smaller fixed-price products are card only, because chasing a transfer costs more than the product is worth.

That is the whole J Labs price, and VAT is added at checkout where it applies. Where a product runs on a third-party platform, that platform bills you directly for its own licence. We say so on the product page and we never mark it up.

You get a receipt and an intake form. The intake form is the thing that matters, because delivery starts when we have your answers, not when the payment clears.

Jacarenda Labs LLC, trading as J Labs, registered in Wyoming, USA. The full company details appear on the invoice.

Yes. Stripe issues it to the billing details you enter at checkout, and it reaches you by email. Enter your company name and VAT number there rather than afterwards, because that is what lands on the document your finance team files.

Email us and we will correct it. Do it before your quarter closes if you can, since a reissued invoice is simpler than a credit note plus a replacement.

By where you are and what you tell us about your business at checkout. VAT is added there when it applies, so the total you approve is the total you pay. Business and consumer purchases are treated differently and the rules vary by country, so if you need the treatment confirmed in writing for your own accounts, ask us and we will put it in writing.

Not on monthly. It runs month to month and you can stop it at any point.

Tell us by the 25th and it stops at the end of that month. We do not refund part months, and we do not bill you for the month after you leave.

Quarterly is billed a quarter at a time: give notice before the next quarter starts and it stops. Annual is paid up front for the year. If you need to leave an annual plan part way through, we will talk about it rather than point at a clause.

No. What we built is yours, and the accounts and licences it runs on are in your name, so they do not switch off when our involvement ends.

Each product page states its own delivery window next to the price. We publish the window per product rather than one number for everything, because a half-day diagnostic and a multi-week build are not the same promise.

When we have what the intake form asks for. If we are waiting on something from you, we will say so rather than let the date slide quietly.

You hear it from us before the date, not after it, with a new one and the reason. A date you find out about by it passing is not a date.

We use it to deliver what you bought and to answer you. We do not sell it and we do not use your business data to train models. The privacy policy lists every processor we use and what each one touches.

Most of our infrastructure runs on US servers. If you are in the EEA or the UK, that transfer happens under standard contractual clauses with each processor. The privacy policy names them.

Only as long as it is needed, except where tax and contract law sets the period for us, which is seven years for anything attached to an invoice.

Email hello@jacarendalabs.com and we will deal with it within 30 days. You can ask what we hold, have it corrected or deleted, ask us to stop processing it, get a portable copy, and complain to your data protection authority.

A person reviews every deliverable before it reaches you. We use AI where it does the job better or faster, and we check it, because the failure mode of an unchecked model is a confident wrong answer.

Every time. It is a transparency requirement, and it is also what stops people feeling tricked when they work it out for themselves.

It is built to hand over to a person at the edge of what it knows rather than fill the gap to look helpful. We test that behaviour before it goes live, and the handover path is part of what you are buying.

Yours. Accounts and licences for the platforms we use on your behalf are in your name, so what goes into them is governed by your agreement with that platform rather than ours.

Probably not. Fixed-price products exist so a company that would never commission a consultancy project can still buy one defined piece of work and see what it is like.

No. We work with greenfield builds and twenty-year-old systems the same way, and we integrate with what you already run rather than asking you to replace it first.

The person doing the work. There is no account manager layer between you and the build.

Yes. If the honest answer is that a product will not fix what you described, we say so before you pay rather than sell it and let you find out.

It becomes a separate piece of work, priced and agreed in writing before it starts. We do not absorb it silently and we do not bill you for it afterwards as a surprise.

Tell us within 30 days of delivery. We will either adjust the scope at no extra cost or refund it, whichever actually helps.

Yes, and you get everything back.

Back to the card or account you paid from within 14 days of us agreeing it. Your bank may add a few days of its own.