Draft: pending legal review
This document has not been reviewed by a lawyer. It is published so you can see our intent and tell us if it is wrong. Do not rely on it as a final statement of your rights, and ask us if anything here matters to your decision.
When you can cancel, when you get money back, and how long it takes.
Information, not legal advice. Last checked .
If the product was the wrong answer for you, tell us within 30 days of delivery. We will either adjust the scope at no extra cost or refund it.
If we have not started, you can cancel and get everything back.
Monthly: give notice by the 25th and the service stops at the end of that month. We do not refund part months, and we do not charge for the month after you leave.
Quarterly: give notice before the next quarter starts and it stops.
Annual: paid up front. If you leave part way through we will discuss it rather than point at a clause.
Third-party platform fees and licences, which you pay the platform directly. We never hold that money, so we cannot return it.
Work already delivered and accepted, where the complaint is that you changed your mind about needing it.
If you are buying as a consumer rather than for a business, you may have a statutory right to withdraw within 14 days. Where that right applies it sits on top of everything above, not instead of it.
Back to the card or account you paid from, within 14 days of us agreeing it. Your bank may take a few days more.