Draft: pending legal review
This document has not been reviewed by a lawyer. It is published so you can see our intent and tell us if it is wrong. Do not rely on it as a final statement of your rights, and ask us if anything here matters to your decision.
Where AI does the work, where a person checks it, and what that means for you.
Information, not legal advice. Last checked .
We use AI where it does the job better or faster than doing it by hand. A person reviews every deliverable before it reaches you. Nothing is sent to a client unread.
An assistant we build for you tells your customers it is an assistant, every time. That is a transparency requirement and it is also what stops people feeling tricked when they work it out.
It hands over to a person when it should, and it is built not to invent an answer in order to look helpful.
The live chat is an assistant. The written content is ours.
Accounts and licences for the platforms we use on your behalf are in your name, so what goes into them is governed by your agreement with that platform, not ours.